Dear friends, if there are no customers, of course, our business has no meaning. But sometimes, we come to such a place that we attach so much importance to the customer that as an employer, our staff can really suffer on some issues. That's why we need to establish a balanced structure. Customer satisfaction should not be ensured by compromising our employees. Staff satisfaction must be before customer satisfaction. If both are in balance, we will always be successful.
https://www.youtube.com/watch?v=uaBkjYEfeW8&t=35s